Terms of service
Terms of Service
Welcome to Home of Yoga! By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service (“Terms”). These Terms govern your use of the website, including all orders placed through the site. If you do not agree with these Terms, please refrain from using the website or placing an order.
1. General Terms
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Home of Yoga ("we," "us," "our," or the "Company"). By using our website and services, you agree to comply with and be legally bound by these Terms. We may modify these Terms at any time, and any such modifications will be effective immediately upon posting on the website. It is your responsibility to review these Terms regularly for any changes.
- Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our website and make a purchase. If you are under 18, you must have the consent of a parent or guardian to use the site.
- Account Creation: To make purchases and use certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during account registration and to update this information as necessary to maintain its accuracy.
2. Products and Pricing
We strive to provide accurate product descriptions, prices, and availability on our website. However, we reserve the right to make corrections, updates, or modifications to product details, prices, and availability without prior notice.
- Product Descriptions: While we make every effort to ensure product descriptions and images are accurate, please note that due to variations in monitor settings, lighting, and other factors, the actual appearance of products may differ slightly from what is displayed on the website.
- Pricing: All prices are listed in GBP (British Pounds) and are subject to change at any time. Prices exclude applicable taxes, shipping, and handling charges, unless otherwise stated.
- Promotions: Promotional offers, discounts, or sales are subject to specific terms, and we reserve the right to modify or terminate promotions without notice. Each promotion may have its own eligibility criteria and restrictions.
- Out-of-Stock Items: In the rare event that an item you have purchased is out of stock, we will notify you and offer the option to receive a refund, or if available, a replacement item. We are not liable for any stock discrepancies or delays.
3. Order Processing
By placing an order with us, you agree to the following terms regarding order processing:
- Order Confirmation: After submitting an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or modify orders at any time before shipping. You will be notified if there are any issues with your order, including payment issues, inventory discrepancies, or shipping delays.
- Order Fulfillment: Orders are typically processed and dispatched within 24 hours (business days). However, delays may occur due to high demand, technical issues, or other circumstances beyond our control.
- Payment Authorization: Payment is required at the time of purchase. We reserve the right to cancel any order if the payment is declined or unauthorized.
4. Shipping
Shipping is handled by trusted carriers, and we aim to provide timely delivery. By placing an order, you agree to the following terms:
- Shipping Methods: We offer various shipping methods for domestic and international orders. Shipping costs will be calculated at checkout and are based on the destination and selected shipping method.
- Delivery Times: Domestic orders are generally delivered within 3 business days from dispatch. International orders may take longer due to customs processing. Home of Yoga is not responsible for any delays caused by the carrier or customs.
- Shipping Costs: All shipping charges, including taxes and duties for international orders, are the responsibility of the customer unless explicitly stated otherwise.
- International Shipping: We currently ship to [list countries]. International customers may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are not included in the purchase price and are the responsibility of the customer.
- Risk of Loss: Title and risk of loss for all products ordered from the website pass to you upon delivery to the carrier.
5. Returns and Refunds
If you are not satisfied with your purchase, you may return eligible items within 7 days of receipt. The following conditions apply:
- Return Eligibility: Items must be in original, unused, unwashed condition with all tags and packaging intact. Home of Yoga reserves the right to refuse returns for items that have been damaged, used, or altered in any way.
- Return Process: To initiate a return, you must contact us at customerservice@home-of-yoga.co.uk or through our Contact Us form. Our customer service team will provide instructions for returning the item.
- Refunds: Upon receipt and inspection of the returned item, we will issue a refund to the original payment method, minus any applicable shipping fees. Please allow 10 business days for the refund to be processed.
- Non-Refundable Items: Certain products, including sale items, gift cards, and items marked as final sale, are not eligible for a refund.
- Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
6. Payment Methods
We accept a variety of payment methods for your convenience. All payments must be made in full before your order is processed.
- Accepted Payment Methods: We accept payments via major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other methods available at checkout.
- Payment Security: All transactions are processed securely using SSL encryption technology. We take reasonable measures to ensure the security of your payment details, but we cannot guarantee the complete security of data transmitted over the internet.
7. Customer Accounts
Creating an account on our website is optional, but it provides several benefits, including easy access to order history and faster checkout.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials, including your password. Any activity occurring under your account is your responsibility. If you suspect any unauthorized access to your account, you must notify us immediately.
- Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities.
8. Limitation of Liability
To the fullest extent permitted by law, Home of Yoga shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or products, even if we have been advised of the possibility of such damages.
- Force Majeure: We are not responsible for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, or technical failures.
9. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of Home of Yoga and is protected by copyright and trademark laws.
- License to Use Content: You are granted a limited, non-exclusive, non-transferable license to use the website solely for personal, non-commercial purposes. You may not reproduce, distribute, or modify any content without our prior written consent.
10. Privacy Policy
We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
- Data Collection: By using our website, you consent to the collection of personal data such as your name, contact details, and payment information.
- Data Protection: We implement security measures to protect your personal information and comply with applicable data protection laws.
11. Changes to These Terms
We may modify or update these Terms at any time, and such modifications will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically. Continued use of the website after any changes signifies your acceptance of the modified Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
- Arbitration: In the event of a dispute, we encourage you to first contact us directly to attempt to resolve the issue. If a resolution cannot be reached, any legal action will be subject to arbitration or mediation before being taken to court.
13. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at: